Delivery Policy

This Delivery Policy explains how 5Staz Delivery handles pickups, deliveries, tracking, and delivery statuses.

Delivery Process

Each delivery follows this tracking timeline: Order Created → Pickup Scheduled → Picked Up → In Transit → Out for Delivery → Delivered. You can track your package in real time using your unique tracking number.

Service Types

We offer Standard, Express, Overnight, and International delivery options. Service availability and delivery timeframes vary by location and service type.

Pickup & Delivery

Our drivers collect packages at the scheduled pickup time and location. Recipients must be available at the delivery address. If a recipient is unavailable, the driver may attempt redelivery or mark the delivery as failed.

Failed & Rescheduled Deliveries

If a delivery cannot be completed, the status will be marked as Failed or Rescheduled. You will be notified, and our team will coordinate a new delivery attempt. Cancelled deliveries may be eligible for a refund per our Refund Policy.

Proof of Delivery

On successful delivery, the driver records the recipient's name, signature, and a delivery photo. This proof of delivery is linked to your tracking number and can be reviewed upon request.

Tracking Accuracy

We update delivery statuses and locations in real time as your package moves through the delivery lifecycle. While we strive for accuracy, occasional delays in status updates may occur.

Special Instructions

You may include special delivery instructions when booking. We will make reasonable efforts to accommodate them, subject to safety and operational constraints.